Frequently Asked Questions

When customers enter their email during checkout, Recometic's native widget renders their Brand Wallet. Customers can instantly view their accumulated points, check redeemable discount rewards, and apply coupons directly to their checkout with a single click. There is no need to navigate away from the purchase flow. You can learn more about storefront widget display on our Homepage Features or review our Help Center App Overview.

Yes, entirely. You can define custom earning rules (e.g., earning 5 points per $1 spent, points for referrals, points for birthday rewards, or points for video/photo reviews). In addition, you can set up to 3 custom VIP tiers (e.g., Bronze, Silver, Gold) with custom name rules, multipliers, and entry requirements tailored entirely to your brand's needs. Best of all, all plans unlock 100% of these customization features. To view details on plan caps, check the Pricing Tiers.

To prevent customers from double-dipping or exploiting rewards, Recometic features an automatic Delta Review Points verification system. If a customer leaves a text review and gets rewarded, then later edits that review to add a photo or video, the system only awards the point difference (the delta) rather than paying the full reward value again. For a complete breakdown of review reward rates, check the Review Guidelines tab in the Help Center.

Recometic automatically generates a real-time, Google-compatible XML Product Ratings feed. By submitting this XML URL in your Google Merchant Center account and connecting it to Meta Commerce Manager, you can display star badges on Google Shopping Ads, Google Free Listings, and Facebook/Instagram Shop dynamic product ads (DPA). Read the step-by-step setup in our Shopping Feeds Integration Guide.

Absolutely. Recometic automates post-purchase review request emails, allowing customers to easily upload text, photo, and video reviews directly from their device. Showcase these trust-building assets on your storefront using beautiful grid layouts, testimonials list widgets, or interactive slideshow carousels. Learn more about storefront customization options in the App Overview Guide.

Upon joining your loyalty program, every customer receives a unique referral sharing link inside their account dashboard. When they share this link with friends, the friend is given a discount code to apply at checkout, and the advocate automatically receives loyalty points or custom coupon codes as soon as the friend completes their first purchase. Check out how to customize double-sided incentives in the Help Center Referrals Section.

Yes, natively. Recometic writes loyalty points, VIP tiers, total reviews, and referral links directly to your Shopify Customer Metafields (e.g., custom.loyalty_points). You can use standard admin filters, ShopifyQL queries, or AI-powered Shopify Magic to build dynamic customer segments for targeted email campaigns inside Shopify Email. Read our Shopify Segments setup guide for details.

Recometic supports real-time event triggers and custom profile properties sync to Klaviyo and Mailchimp. Pushed events include Recometic: Review Request, Recometic: Review Follow-Up, Recometic: Points Earned, Recometic: Points Deducted, Recometic: Tier Upgrade, Recometic: Referral Invite, Recometic: Points Expiring, and Recometic: Points Reminder (carrying complete metadata like event.points_balance). Additionally, Recometic automatically syncs and updates customer properties (including current point balance, active VIP tier, lifetime points earned, total reviews submitted, and unique referral links) directly to Klaviyo profile properties and Mailchimp merge fields to power custom segmentation and personalized newsletters. Read our Klaviyo Setup Guide and Mailchimp Setup Guide.

Yes. While Recometic offers native transactional email delivery, you can easily connect third-party transactional email providers like Resend and SendGrid or configure custom SMTP servers to deliver post-purchase review requests and notifications directly from your own domain. Follow the step-by-step tutorial in our Direct SMTP configuration guide.

No. Recometic is built exclusively using Shopify's modern App Blocks and Customer Account UI Extensions. There are zero theme code liquid injections and no render-blocking Javascript, ensuring your storefront load speed and PageSpeed scores remain unchanged. Read the performance details in the Overview Guide.

You pay based on monthly order volumes. Every plan unlocks 100% of features (no feature gating). If you exceed the plan's order limit, a metered overage is added per extra order up to a monthly cap. Check the slider tool on the Pricing Estimator page to calculate costs.

Any paid order processed in your store during the 30-day billing cycle counts. We count orders, not customer profiles or review volumes. Learn more in the Pricing FAQ section.

Yes, easily. Recometic provides built-in CSV importers to migrate reviews, customer points balances, and referral links directly from Smile, Yotpo, Judge.me, and other apps. Check the migration guides on the Help Center Overview.